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How hokiboss Handles Your Personal Information

We built hokiboss for Indonesia, and that means being straight about what we collect, why we collect it, and how it stays secure — from your first login to every DANA, OVO or GoPay transaction on your account.

Account data kept secureDANA, OVO, GoPay activity protectedNo data sold to third partiesYour rights, clearly explainedContact us any time to request changes
hokiboss How hokiboss Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Security and transparency go together at hokiboss. We apply encryption across your account session, your wallet connections and any documents you submit during verification — so data in transit between your device and our servers is protected at every step. Here is a clear breakdown of our four core data commitments.

Cookies and Tracking We use session cookies to keep you logged in and analytics cookies to see how the mobile lobby is used. You can adjust cookie preferences in your browser settings at any time without losing your account.
Account Security Login attempts are monitored and your account can be locked after repeated failed entries. OTP verification via your registered number adds a second layer when you access from an unrecognised device.
Data Retention We keep your account data for as long as your account is active and for the period required by applicable regulations after closure. Wallet-linked data such as GoPay or OVO references is removed when no longer needed for transaction records.
Your Right to Request Changes You can ask us to correct inaccurate data, request a copy of what we hold, or ask for deletion where permitted by law. Send the request through live chat or email with your account email as identification.
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to review, correct or delete data we hold about you, our support team handles privacy requests directly. Send your request through the channel that works best for you — we aim to respond to all privacy-related queries within a reasonable timeframe and will confirm receipt so you know it is being handled.

Live Chat Open the chat icon in your account dashboard and select the privacy or data request option. We handle these separately from general account queries so nothing gets missed.
Email Support Send your data request to our support address listed in the account help section. Include your registered email and the wallet method (DANA, OVO or GoPay) linked to your account.
Account Help Centre Your account settings panel includes a data and privacy section where you can download a summary of the personal information currently stored against your profile.

Privacy Policy Questions We Hear Most

These are the privacy questions we get asked most often. If your question is not here, reach out through live chat or email and we will respond directly.

We collect your name, email, phone number and the wallet details you link — DANA, OVO or GoPay. We also log device and session information to keep your account secure.

Payment data is shared only with the processor completing your transaction. Those partners cannot use your data for any other purpose and are bound by data-handling agreements with us.

Go to your account help section and submit a data request, or send an email to our support address with your registered email. We confirm receipt and respond within a reasonable period.

Yes. You can request deletion where local law and our retention obligations permit. Some transaction records may need to be kept for regulatory reasons even after your account closes.

We use session cookies for login continuity and analytics cookies for lobby performance. You can manage or disable cookies in your browser settings; session cookies are needed for account access to work.

We retain account data for the period required by applicable regulations after closure. Wallet references like OVO or DANA identifiers are removed once they are no longer needed for transaction records.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.