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What You Should Know Before You Start

hokiboss operates under terms and conditions that set out your rights, our obligations, and how your account and data are handled.

Account Terms ApplyPrivacy Policy EnforcedDANA, OVO, GoPay Wallet RulesIndonesia-Eligible Regions OnlyData Handled Securely
hokiboss What You Should Know Before You Start
LEGAL CONTACT PATHS

Reach Us About a Policy Question

If something in these terms is unclear, or you want to raise a concern about your account data or wallet transaction, our support team handles legal and policy queries directly. You do not need a lawyer to ask a question — just reach out through any of the channels below and we will respond in writing.

Live Chat Support Open the chat widget from your account dashboard. Policy and data queries are flagged to our compliance team and answered in writing within the session or by follow-up.
Email — Policy Queries Send your question to our support email address listed in your account settings. Include your registered email and a brief description of the policy clause you want clarified.
Account Help Centre The Help Centre inside your account contains a dedicated Legal and Privacy section. Use the request form there to log a formal data-access or policy-dispute ticket.
HOW WE HANDLE THIS

Data, Cookies, Security and Your Rights

We handle your account information and payment data in line with the policy commitments on this page. Here is how the four main areas work in practice — what we collect, how long we keep it, how we secure it, and what you can ask us to change.

Data Collection and Use

We collect the details you provide at registration plus transaction records tied to DANA, OVO or GoPay activity. We use this to verify your identity, process payments and detect account anomalies.

Cookies and Session Tracking

Our platform uses session cookies to keep you logged in across your mobile browser and desktop. You can clear these in your device settings at any time, though doing so will end your active session.

Account Security Practices

Account access uses OTP verification sent to your registered mobile number. We do not store raw payment credentials — wallet connections via DANA or GoPay are tokenised by the payment provider.

Retention and Change Requests

We retain account and transaction records for as long as required under applicable law. To request a copy of your data or ask us to correct a record, submit a written request through the Help Centre.

Common Legal Questions From Our Account Holders

The questions below cover what we hear most from people in Indonesia reading these terms for the first time. If yours isn't here, use the Live Chat or email route listed in the contact section above.

Yes. Connecting GoPay or OVO to your account means both our wallet policy and the payment provider's own terms apply to that transaction. Read both before you confirm a deposit.

We update the version date on this page whenever terms change. If a change materially affects your account, we will notify you using the contact details you registered with before it takes effect.

Submit a written request through the Help Centre inside your account. Include your registered email address. We will confirm receipt and respond within the timeframe set by applicable law.

We retain your transaction and account records for the period required under applicable law, even after account closure. You can request a summary before you close via the Help Centre form.

Access depends on local law and is available only where permitted in your region. If local law in your area restricts online gaming, these terms do not override that restriction or grant you access.

Contact us immediately via Live Chat or the policy-queries email in your account settings. Describe the specific data concern and we will escalate it to our compliance team the same day.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.